Do we still need freight forwarders in the 21st century?

This thought-provoking question was at the heart of our session at the 34th MLBKT Congress. Following four introductory presentations, we enjoyed an engaging and insightful panel discussion with an audience of more than 60 participants. Together with experts representing different segments of the freight forwarding industry, we explored the impact of digitalisation, automation and artificial intelligence, the evolving role of freight forwarders, and the importance of human expertise and trust.

The audience was far from passive: interactive polls encouraged active participation, with the results bringing fresh perspectives into the discussion. The diverse viewpoints and practical experiences highlighted both the challenges and opportunities facing the industry, and sparked reflection on the added value that freight forwarders can bring in the future.

Our association was represented by Capt. Béla Szalma and Mónika Thury, who contributed to the success of the session as section leader and moderator.